Privacy policy

This privacy statement discloses the privacy practices for It applies solely to this website.

Our website is hosted securely and any communication through it with us is encrypted.

Information collection and use - data protection statement

There are specific examples where visitors to our website may submit information. This may be as feedback, as a request for information, an appointment, a download or to attend an event. Where this occurs it is deemed that the user has consented to the collection, processing and storage of that information for that specific purpose.

Visitors may positively opt in to our e-marketing database that is used specifically to send you news about the clinic, its service and treatments, our events and any promotions. This is performed using an e-marketing service, MailChimp, who will collect and securely hold your first name, last name and email address and, who are committed to achieving compliance with the GDPR.

Individual subscribers will be deleted at any time upon their request and, we will not penalise anyone who wishes to withdraw their consent. An unsubscribe option is automatically included in the footer of every campaign sent through MailChimp. We also include a preferences link in the footer of many emails to meet the right of access requirement.

Under the Data Protection Act and GDPR, we have a duty to protect any information we collect from you. We do not pass on your details to any third party unless you give us permission to do so.


This website contains links to other sites. Please be aware that is not responsible for the privacy practices of other websites. We encourage users to be aware when they leave our site and to read the privacy statements of other websites.

Data protection

Complete Fertility Centre Data Protection Notice

Complete Fertility Ltd is a Data Controller under the EU General Data Protection Regulation (GDPR). Any information that we collect about you and your medical history/treatment will be processed in a manner which meets the requirements of the Regulation.  Our Privacy policy gives more details on how we store and process your information and how you can access it and is accessible on our website.

Complete Fertility will only process personal data or special category personal data, where we have identified that a lawful basis for doing so is established under data protection legislation.  Our lawful basis for processing personal data for HFEA licensed activity is "Legitimate interests", as laid out in the HFEA Code of Practice 9th Edition section 31. The special category is "Data concerning health and data concerning a natural person’s sex life or sexual orientation".