Patient Support

Many people find coping with infertility and embarking upon treatment very emotionally challenging. With this in mind, we offer all of our patients a comprehensive support toolkit to help you navigate your way through your fertility journey.


This is staffed by our committed and experienced counsellors, Dee Durham and Christine Grimsby

Counselling can be accessed in person in the clinic, via zoom or telephone.

Patient Support Groups

There are currently 3 Support groups at Complete Fertility, that meet monthly via zoom at the moment.

  • The Single Ladies Support Group. For single ladies to meet and support each other through fertility treatment
  • The Complete Support Group.  For anyone who is thinking about or going through fertility treatment.
  • Lifestyle Support Group.  A group especially for ladies trying to lose weight to start fertility treatment.  


Complete Fertility Buddy System

Complete Fertility offers you the opportunity to be matched with a “buddy” during your treatment cycle.  Having a buddy during your treatment cycle is an opportunity for you both to receive support and offer assistance to each other throughout your fertility pathway. 

How do I register interest in being matched with a buddy?

Contact us at and our team will carefully select you a buddy in a similar situation to you.  You will then be given your buddy’s preferred method of contact to enable you to connect with one another in your own time.

MediEmo App

Complete Fertility patients are encouraged to use our MediEmo app to help them monitor their fertility treatment.

Patients can monitor their mood and the app features coping techniques for extra support during treatment, especially during the waiting period for your pregnancy test.

You can access information about the clinic, FAQs about treatment, and the drugs you need to take, as well as any notifications on the app.

Designated Nurse Team

Our nurses work in small teams and patients are assigned to one nurse team for a personalised approach allowing you to build a relationship with the nurses in your team.

Learn more about the nursing support you will receive by watching our Nursing Support During Your Fertility Journey Webinar.

Additional Patient Support

If you feel you require additional support, simply email We have five support staff across our teams to help and we will get back to you to discuss the individual support options we can offer you.


Other Support

Listen to this podcast on patient support

Miscarriage association

Webinar: How To Stay Sane During Fertility Treatment