Clinic Guidelines:

All patients must wear a mask at all times unless exempt and attend appointments alone unless previously agreed.

In light of current Covid guidance we ask that you only enter the waiting room if you have scheduled appointments with us.

Partners will be asked to wait downstairs unless attending for an Embryo transfer, IUI insemination or pregnancy scan, for which they must complete a negative Lateral Flow Test prior to arriving at the clinic.

Patients should follow the government guidance to have vaccines and the booster. It is recommended in pregnancy. You can find information here. We would recommend to have the vaccine as long as they are not in the middle of treatment we normally say to wait until they know the outcome of the test.

Patients need to perform LFT covid tests before  egg collection, transfer, IUI, Hycosy or any theatre procedure. They can attend bloods and scans without a LFT as long as they are Asymptomatic . There is a patient health questionnaire that they will out on their consent forms

Please see all the latest advice from the NHS here

Patient support
  • Helping with prevention. In order to protect our patients, staff and colleagues, in line with social distancing guidance, we are continuing to offer consultations via telephone and Zoom.


  • Continued patient support. At Complete Fertility we are dedicated to supporting our patients. Our fertility specialist counsellor and senior nurse are available should you need them. Please contact us to speak to someone on 02380010570.


  • Keeping your gametes safe. Please be assured that all frozen gametes and embryos continue to be in storage, and are unaffected by the current situation. There is 24hour monitoring equipment that records and monitors the cryo-storage tanks, and an on-call system is in place. All maintenance, and upkeep is carried out as per our usual work schedule.


If you have any further questions, please feel free to contact us on 02380010570 or emailing

What are we doing to protect our patients and staff?

We are ensuring our teams maintain high hygiene standards, following all infection control protocols including hand sanitisation before and after contact with our patients; following social distancing etiquette by maintaining the one-metre rule of distance, except when carrying out an essential medical procedure (such as taking blood); and washing down all surfaces between patients with disinfectants.


Our staff will be avoiding direct physical contact with patients such as handshakes.  We do appreciate how hard this is, not to be able to have the warmth of physical support when you are going through the emotional journey of IVF but it is important for your safety.

Children are currently prohibited from attending the clinic at this time.


What do I do if I or my family acquire COVID-19 or are exposed to it during fertility treatment?

Clearly, if a woman or her family acquire COVID-19 or are exposed to it, the situation changes. It is important to discuss this with your fertility specialist.


You must not attend the clinic if you or your family have been exposed to COVID-19 and your cycle will need to be cancelled.  We, therefore, recommend that you follow all possible precautionary measures during your treatment to reduce your exposure risk.

About COVID-19

Coronavirus (COVID-19) is a respiratory illness caused by a new virus. Symptoms range from a mild cough to pneumonia. Some people recover easily, others may get very sick very quickly. There is evidence that it spreads from person to person. Good hygiene can prevent infection.

How to protect yourself from COVID-19


Wash your hands properly and regularly:

  • after coughing or sneezing
  • after toilet use
  • before eating
  • before and after preparing food
  • if you are in contact with a sick person, especially those with respiratory symptoms
  • if your hands are dirty.

Cover your mouth and nose with a tissue or your sleeve when you cough and sneeze.

  • Put used tissues into a bin and wash your hands.
  • Clean and disinfect frequently touched objects and surfaces.

Importantly, stay at home if you are feeling unwell.

Follow the travel advice from the Public Health England


Do not touch your eyes, nose or mouth if your hands are not clean.

Avoid shaking hands, hugging or kissing upon greeting colleagues, friends or family.

Read a step-by-step guide on respiratory etiquette and how to properly wash your hands and avoid infection

Follow the advice on how to protect yourself from coronavirus

Anyone who knows they have been in close contact with a confirmed case in the last 14 days and has symptoms (cough, shortness of breath, fever) should:

  • isolate themselves from other people - this means going into a different, well-ventilated room, with a phone,
  • call their GP or emergency department.

Close contact means either:

  • face-to-face contact; or
  • spending more than 15 minutes within 2 metres of an infected person; or
  • living in the same house as an infected person.

Symptoms of coronavirus

It can take up to 14 days for symptoms of coronavirus to appear.

The symptoms of coronavirus are:

  • a fever (temperature above normal);
  • cough; shortness of breath; breathing difficulties. If you have these symptoms and have been in an affected area or in contact with a confirmed case, contact your local GP.

When you may need to be tested for coronavirus

If your doctor thinks that you need a test for coronavirus, they will tell you where the test will be done. They will also tell you when to expect your results.

How coronavirus is spread

Coronavirus is spread in sneeze or cough droplets. You could get the virus if you:

  • come into close contact with someone who has the virus and is coughing or sneezing; or
  • touch surfaces that someone who has the virus has coughed or sneezed on.

How to wear a mask