17 March 2020

Coronavirus - COVID-19

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Complete Fertility

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How to wear a mask in the clinic

UPDATE 29.07.20

As we continue to try to reduce the risk of COVID-19 in our clinics, we are currently unable to allow partners to attend scan and transfer appointments. We understand that this is upsetting for a lot of our patients so we are encouraging patients to FaceTime their partners during their appointment so they can still be involved in the process.

UPDATE 29.05.20

Prior to your procedure you will be requested to have a covid swab test to confirm that you do not have an infection.  There is a charge to private patients for this test to cover the costs of the lab and processing the result. NHS patients will not be charged.

UPDATE: 13.05.20

Having considered all the safety measures Complete Fertility have implemented, the HFEA have has granted us a licence to resume treatment services.

We are delighted with this news and will be contacting all our patients shortly.

Please be patient with us during this time.

The clinic is currently facing very high call and email volume due to the HFEA announcement on resumption of services.  

We are in the process of contacting all of our patients with regards to their treatments and necessary appointments.  We are bringing additional staff back into work and will be able to contact you all very shortly.  Please allow us a few days before contacting us. 


UPDATE 01.05.2020

Restarting treatment – information for patients

The HFEA have taken the decision that fertility clinics can apply to reopen from 11 May 2020.

The safety of patients and clinic staff remains a priority for us and the HFEA. Before we can resume treatment, we must demonstrate that we can provide a safe service for patients and a safe working environment for our staff that complies with recommendations from professional guidance. To do this we must have a COVID-19 treatment commencement strategy in place.

If you have specific questions regarding your medical treatment or the reopening of the clinic, please contact us.

Further information, including some questions and answers for patients can be found on the HFEA website at https://www.hfea.gov.uk/treatments/covid-19-and-fertility-treatment/coronavirus-covid-19-guidance-for-patients/

COVID-19 update

Patient support

The health and safety of Complete Fertility’s patients is our top priority. With the recent news and developments around coronavirus (COVID-19), we know that you may have questions about how this impacts your fertility treatment journey. We want to share with you the actions we’re taking to help protect our patients, staff and the wider community.

What Complete Fertility is doing:

  • Prioritising our patients’ welfare. The American Society for Reproductive Medicine (ASRM), European Society of Human Reproduction and Embryology (ESHRE) and the British Fertility Society (BFS) have stated that, in view of the unknown effects of Covid-19 on embryos and pregnancy, and in the midst of a public health emergency, no new fertility treatment cycles should be started at the moment. In line with this guidance, it is with a heavy heart that we have temporarily postponed any new fertility treatments.


  • Closely monitoring the situation and taking action. We’re following updates on Covid-19, including guidance from the Human Fertility and Embryology Authority (HFEA), BFS, and ESHRE. To ensure that we are able to provide safe and effective fertility treatments, once it is considered safe to do so.


  • Helping with prevention. In order to protect our patients, staff and colleagues, in line with social distancing guidance, we are continuing to offer consultations via telephone and Zoom.


  • Continued patient support. At Complete Fertility we are dedicated to supporting our patients. Our fertility specialist counsellor and senior nurse are available should you need them. Please contact us to speak to someone on 02380010570.


  • Keeping your gametes safe. Please be assured that all frozen gametes and embryos continue to be in storage, and are unaffected by the current situation. There is 24hour monitoring equipment that records and monitors the cryo-storage tanks, and an on-call system is in place. All maintenance, and upkeep is carried out as per our usual work schedule.


If you have any further questions, please feel free to contact us on 02380010570 or emailing info@completefertility.co.uk

What are we doing to protect our patients and staff?

We are ensuring our teams maintain high hygiene standards, following all infection control protocols including hand sanitisation before and after contact with our patients; following social distancing etiquette by maintaining the one-metre rule of distance, except when carrying out an essential medical procedure (such as taking blood); and washing down all surfaces between patients with disinfectants.


Our staff will be avoiding direct physical contact with patients such as handshakes.  We do appreciate how hard this is, not to be able to have the warmth of physical support when you are going through the emotional journey of IVF but it is important for your safety.

Children are currently prohibited from attending the clinic at this time.


What do I do if I or my family acquire COVID-19 or are exposed to it during fertility treatment?

Clearly, if a woman or her family acquire COVID-19 or are exposed to it, the situation changes. It is important to discuss this with your fertility specialist.


You must not attend the clinic if you or your family have been exposed to COVID-19 and your cycle will need to be cancelled.  We, therefore, recommend that you follow all possible precautionary measures during your treatment to reduce your exposure risk.

About Coronavirus

What is Coronavirus (COVID-19)?

Coronavirus (COVID-19) is a respiratory illness caused by a new virus. Symptoms range from a mild cough to pneumonia. Some people recover easily, others may get very sick very quickly. There is evidence that it spreads from person to person. Good hygiene can prevent infection.

How to protect yourself from COVID-19


Wash your hands properly and regularly:

  • after coughing or sneezing
  • after toilet use
  • before eating
  • before and after preparing food
  • if you are in contact with a sick person, especially those with respiratory symptoms
  • if your hands are dirty.

Cover your mouth and nose with a tissue or your sleeve when you cough and sneeze.

  • Put used tissues into a bin and wash your hands.
  • Clean and disinfect frequently touched objects and surfaces.

Importantly, stay at home if you are feeling unwell.

Follow the travel advice from the Public Health England www.nhs.uk


Do not touch your eyes, nose or mouth if your hands are not clean.

Avoid shaking hands, hugging or kissing upon greeting colleagues, friends or family.

Read a step-by-step guide on respiratory etiquette and how to properly wash your hands and avoid infection

Follow the advice on how to protect yourself from coronavirus

Anyone who knows they have been in close contact with a confirmed case in the last 14 days and has symptoms (cough, shortness of breath, fever) should:

  • isolate themselves from other people - this means going into a different, well-ventilated room, with a phone,
  • call their GP or emergency department.

Close contact means either:

  • face-to-face contact; or
  • spending more than 15 minutes within 2 metres of an infected person; or
  • living in the same house as an infected person.

Symptoms of coronavirus

It can take up to 14 days for symptoms of coronavirus to appear.

The symptoms of coronavirus are:

  • a fever (temperature above normal);
  • cough; shortness of breath; breathing difficulties. If you have these symptoms and have been in an affected area or in contact with a confirmed case, contact your local GP.

When you may need to be tested for coronavirus

If your doctor thinks that you need a test for coronavirus, they will tell you where the test will be done. They will also tell you when to expect your results.

How coronavirus is spread

Coronavirus is spread in sneeze or cough droplets. You could get the virus if you:

  • come into close contact with someone who has the virus and is coughing or sneezing; or
  • touch surfaces that someone who has the virus has coughed or sneezed on.

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